Sales Executive (ID8025) Full Time

Company name:
• Elevator manufacturer Company

Job Title:
• Sales Executive (ID8025)

Hours per week:
• Monday to Friday 8:30am to 5:30pm.

Location:
• Yishun, Northwest, Singapore

Job category:
• Admin / Human Resources
• Sales / Retail

Job Description

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to AR/incoming calls/emails/written correspondences.
• Maintains confidentiality of the customers and data.
• Identifies and resolves customer issues and enquires received via calls/emails/social media
• platforms, accurately within the committed turnaround time and in accordance with the company SOP standards to ensure contact handling accuracy and operational effectiveness.
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Provide new customer about the Company products and services.
• Resolves existing customer complaints and problems to the satisfaction of the customer, and
• completes accurately the necessary documentation of complaints, issues, and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests.
• Ensures knowledge is up to date by participating in individual and team trainings, meetings and
• reading the information posted in the Company’s management system.
• Keeps abreast with current issues in the industry and competitors’ innovations.

Requirement:

• Diploma in any discipline or ‘O’ Level (at least 1 year of administrative experience) in any discipline
• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
• Possess good command of written and spoken English & Chinese.
• Able to converse both in English & Mandarin.
• Good analytical skills: passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.