Customer Service Officer (ID5018) Full Time

Company name:
• Logistics company

Job Title:
• Customer Service Officer (ID5018)

Hours per week:
• Mon to Fri 8.30am – 5.30pm

Location:
• Clementi, Southwest, Singapore

Job category:
• Admin / Human Resources
• Logistics / Warehouse

Responsibilities:

• Support daily customer service functions such as attending to email enquiries & calls.
• Deal with customers and transporters to arrange for local shipment delivery.
• Handle air and sea shipment booking with freight forwarders.
• Handle customers’ complaints and conduct investigations (if any)
• Update and submit daily/monthly reports to customers.
• Handle import and export permit declaration
• Prepare simple draft logistics billings.
• Handle ad-hoc task upon customer request (if any)
• Other ad-hoc operation duties as assigned.

Requirement:

• Minimum O’level or related Certificate in Logistics Management
• Minimum 2 years of working experience in 3rd party logistics will be an advantage.
• Proficiency in Microsoft Office