Monday to Friday 8.30am-5.30pm, Sat 8.30am-12.30pm
Location:
Paya Lebar, Northeast, Singapore
Job category:
Admin / Human Resources
Sales / Retail
Job Description
Oversee good commercial relationship with all customers.
Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts.
Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/ coordination in accordance to account SOP set up.
Generate weekly/monthly reports for internal and external customers, in accordance to their requested format.
Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/Systems.
Follow up on customer issues or handle disputes as and when necessary.
Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes.
Perform other job duties as requested by the Immediate Superior / HOD.
Requirements
Minimum Diploma holder in Logistics / Supply Chain Management
2 years related experience within the industry
Experience working with ERP, AX or other documentation software