Sales Support ( Freight forwarding ) (ID4441) Full Time

Company name:
• Logistics Company

Job Title:
• Sales Support ( Freight forwarding ) (ID4441)

Hours per week:
• Monday to Friday 8.30am-5.30pm, Sat 8.30am-12.30pm

Location:
• Paya Lebar, Northeast, Singapore

Job category:
• Admin / Human Resources
• Sales / Retail

Job Description

• Oversee good commercial relationship with all customers.
• Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
• Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts.
• Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/ coordination in accordance to account SOP set up.
• Generate weekly/monthly reports for internal and external customers, in accordance to their requested format.
• Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/Systems.
• Follow up on customer issues or handle disputes as and when necessary.
• Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
• Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes.
• Perform other job duties as requested by the Immediate Superior / HOD.

Requirements

• Minimum Diploma holder in Logistics / Supply Chain Management
• 2 years related experience within the industry
• Experience working with ERP, AX or other documentation software
• Freight and logistic handling
• Letter of Credit management