Provide and deliver outstanding Nail services, such as Manicure, Pedicure, Nail Art, Extensions and Gel Nail Services in an excellent service standards consistently
Capable of performing professional technical pre-consultation so that he/she is enable to recommend suitable treatments in accordance to the treatment protocols taught per the Member’s needs and concerns
Responsible for recording and updating Member’s profile such as post treatment analysis and any other relevant information. Together with the Member Relations Team, to ensure perfect personalized service and maximize future sales opportunity
Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling
Understand the different types of treatments offered in the Spa and assist in cross promotion of other spa services to members
Establish rapport to all Members according to company standards; anticipate and address Members’ service needs; thank Members with genuine appreciation; respond to Member’s inquires and feedback in a timely, professional manner
Attends all training courses as deemed necessary, and must adhere to training as set down by the Spa Management
Fulfills all scheduled theory and practical training requirements
Maintains all nail working stations to the standards established by management
Maintain cleanliness in the nail bar and ensure all equipment are properly sanitized after each treatment
Perform work station duties which include but not limited to cleaning and replenishing treatment amenities, towels, nail polish
Reports any maintenance issues and unsightly defects in the Nail Salon
Sets nail station professionally before and after each treatment, in accordance to standard treatment room setting protocol provided
Ensures that the towel and linen in the Nail Salon is adequately replenished for the day and stored as per Standard Operating Procedure
Ensures and maintain general cleanliness of the Nail Salon, staff pantry & common area
Requirement:
Hands-on experience in Nail services will be an advantage
Good verbal communication skills (will probably require basic English speaking skills)