Senior Application Support Engineer (ID1383) Full Time

Company name:
• IT company

Job Title:
• Senior Application Support Engineer (ID1383)

Hours per week:
• Mon to Fri 9am to 6pm

Location:
• Islandwide

Job Description

• Senior Application Support who specialized in supporting Equities Trading Platform for a local banking project.
• Responsible for stability of production environments ensuring all applications and interfaces have maximum availability;
• Collaborate closely with other internal/external technical teams/business users and vendors in investigating, testing and implementing fixes or enhancements;
• Identifying, troubleshooting and responding to emergency situations impacting live trading. (i.e. Exchange outage, FIX routing issue,
• Connectivity issue, System outage)
• Follow escalation procedures during outages;
• Track incidents and provide regular updates to users on request status and progress;
• Act as a facilitator and coordinate between various teams like Infrastructure, 2nd/3rd line, IT Service, vendor to resolve complex issues and implement enhancement;
• Perform Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement;
• Ensure all new deployments have correct documentation and training;
• Write SQL and suggest automation to improve efficiency/effectiveness of support team;
• Adhere to change management requirements for application and system implementations.
• Support Sustained Resiliency, Disaster Recovery, and High Availability events.

Requirements:

• Candidate must possess at least a Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Minimum 5 years of experience in similar roles and environments
• Good knowledge of Equities products, order and trade flow, settlement flow, and online/offline trading platforms would be beneficial.
• Experience with SQL and FIX Protocol (certification / onboarding) will be an advantage.
• Good communication skills, both written and verbal
• Ability to deal with users and vendors
• Ability to work well within a team and under pressure
• High sense of ownership of task assigned, deliver work with high quality and efficiency
• Must be able to work in a fast pace environment and preferably with experience in Agile methodologies.