Customer Service Executive (ID1141) Full Time

Company name:
• Logistic company

Job Title:
• Customer Service Executive (ID1141)

Hours per week:
• Mon to Fri 8.30am-5.30pm, Sat 8.30am-12.30pm (Alt Sat)

Location:
• Jurong East, Southwest, Singapore

Job category:
• Customer Sercive

Job Description:

• Manage and guide the Customer Service Assistants under the same team and responsible for their daily activities.
• Support day to day operations and fulfillments requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
• Support ad-hoc request from customers and provide customer support when necessary.
• Ensure daily, monthly reports are updated and provided to the client on a timely basis by the Customer Service Assistants.
• Ensure Exceptional Reports are updated and follow up till closure.
• Provide feedback on Vendor’s performance.
• Collate and compute Contract Logistics KPIs.
• Collaborate with other departments to ensure smooth phasing in of client’s operations, delivery of consistent and quality services.
• Act as a conduit to customers, overseas agents/office and local operations team to ensure all requirements and data integrity are met.
• Handle Customer’s complaint and ensure recovery action is taken promptly and appropriately.
• Troubleshoot various system and program related scenarios.
• Assist Assistant Customer Service Manager and Program Manager in analyzing operations related data and make applicable recommendations.
• Additional functions mandated by Management.

Requirements:

• At least 1-2 year customer service experience.
• Able to multi-task and work in a fast paced environment
• Only Singaporean