Provide customers service which includes order taking, enquiries, quotations, order entry and coordinate with all other departments to ensure customers’ requirements are met and followed up.
Attend to customers’ complaints and ensure they are properly and efficiently addressed.
Collate and present information based on customers’ feedback or issues encountered at work to superior for review and rectification.
Ensure standard procedures are observed and carry out any ad-hoc assignments.
Ensure all tasks assigned are handled safely conforming to the Health and Safety Act and other safety regulations as stipulated within the organisation.