Customer Support Executive (ID4408) Full Time

Company name:
• Listed company aircraft industry company

Job Title:
• Customer Support Executive (ID4408)

Hours per week:
• Mon to Fri 8.00am-5.30pm

Location:
• Paya Lebar, Northeast, Singapore

Job category:
• Customer Sercive

Responsibilities

• Work with Sales Manager in fulfilling the actions required form point of contact till successful delivery of aircraft engine
• Coordinate with customers and internal operations department to ensure contractual requirements and any additional service requirements are fulfilled during the aircraft engine shop visit
• Monitor and ensure timely completion and redelivery of aircraft engine to customers
• Manage cost of aircraft engine shop visit within the projected budget
• Ascertain accurate and timely invoicing to customers for services rendered and manage their outstanding credit
• Resolve customer concerns/issues through effective communication and clarifications
• Occasional overseas travel might be required

Skills and Qualifications

• Minimum diploma holder
• Team player who can multitask well to meet deadlines and requirements
• Attentive to details, well organised and customer service orientated
• Proficient in Microsoft office
• Good command of written and spoken English