Customer Service (ID4360) Full Time

Company name:
• Logistics Company

Job Title:
• Customer Service (ID4360)

Hours per week:
• Mon to Fri 8.30am-5.30pm, Alternate Sat 8.00am-3.00pm

Location:
• Tuas, Southwest, Singapore

Job category:
• Customer Sercive

Responsibilities & Duties:

• Answer customer’s phone calls and queries.
• Forward customer sales enquiries to Sales Dept. for follow-up.
• Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
• Schedule jobs with Operations staff.
• Type quotations and send to customers.
• Track and monitor completion of jobs in the RVS (River Computer System).
• Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
• “CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
• Other ad-hoc activities as assigned.

Requirements and Qualifications:

• Customer service experience will be an added advantage.
• Proficient in Microsoft applications software.
• Good communication skills are desired.