Customer Service Manager (ID1417) Full Time

Company name:
• Precision Engineering Company

Job Title:
• Customer Service Manager (ID1417)

Hours per week:
• Mon to Fri, 8.30am to 6pm

Location:
• Woodlands, Northwest, Singapore

Job category:
• Customer Sercive
• Management

Job Description:

• Conduct market research and identifies needs, desires, and sources.
• Develop strategies and plans to generate sale orders proactively.
• Develop new major accounts.
• Initiate and implement new service policy.
• Evaluate performance of new products
• Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts
• Evaluate customer satisfaction management.
• Attend to incoming enquiries and preparation of quotation.
• Monitor projects and quotation and coordinate with management in pursuing projects.
• Evaluates and determines customers’ quality requirements.
• Formulates plan, marketing strategies and develop new markets for existing and new products
• Initiates and coordinates all marketing activities in order to achieve marketing objectives.
• Forecast sales and develop plan to achieve the budgeted revenue target.
• Ensure that contract review procedure is properly initiated and followed.
• Review and verify internal and external corrective actions in consultation with the General Manager
• Identifies the responsibilities and authorities of staff reporting to him/her and their training needs
• Review and approve sales contract agreement and/or quotations.
• Achieve overall objectives pertaining to sale budgets and targeted accounts.
• Leading a team of customer service engineer in performing their roles effectively
• Attend to any escalation issues.
• Conduct technical training.
• Any other duties and responsibilities assigned by the Company from time to time

Requirement:

• Process 5 years relevant experience